Our goal is your 100% satisfaction. We review each request on a case-by-case basis. We remain committed to players everywhere and we always want to play fair. So our official policy is that we’ll make it right as long as your request is reasonable.
Return Policy:
Our Customer Service team is only able to accept returns for items purchased directly from SocialPaintball.com and Social Paintball event pop-up locations. The best way to handle a return for purchases made through any of our partner retailers/dealers is to take your gear back to the original retailer.
It is important that you contact us before returning your item. Items returned without an RMA number will not be accepted. For a refund of the purchase price, items must be returned within 30 days from the date of shipment. Item(s) must be returned in new condition, in original boxes (whenever possible), and with all paperwork, parts, and accessories to ensure full credit. Customer will be responsible for all shipping fees. Please note that shipping charges will not be refunded for returned merchandise.
All sales are final for locations outside of the United States. We do not accept returns for international shipments, including Canada.
Please be advised that certain items are non-returnable/non-refundable. This includes but is not limited to any custom personalized items (including custom jerseys, apparel, and gear), paintballs, items marked as sale or final sale, free gifts, mystery box items, or promotional items with retail value.
Used items may be subject to a 20% restocking fee. If there appears to be fraud or abuse of policy, we may choose to decline your return.
If you have any questions about whether or not a particular item can be returned, please contact customer service prior to placing your order. Please contact our Customer Service team for assistance.
Exchange Policy:
Our customer’s satisfaction is our number one priority. If you are unsatisfied with an item that you have purchased, you may exchange it.
Please note that our policy only covers unused and unworn items. The item must be returned within 15 days from the date of purchase. Customer will be responsible for all shipping fees.
If you were shipped the wrong item or your item appears to have a manufacturing defect (eg: misprinted logo, hole in fabric) please contact us and explain what is wrong with the item and remember to have your order number available.
In the rare case that your gear is incorrect or damaged in transit, or that you experience issues with quality or performance of your gear, we’ll make it right. To process a an exchange, please reference your order number when contacting us. Please contact our Customer Service team for assistance.